Refund Policy
Refund Policy for TiviMate:
At TiviMate, we strive to ensure customer satisfaction with our products and services. This refund policy outlines our procedures for processing refund requests.
- Eligibility for Refunds:
Refunds may be issued under the following circumstances: Subscription Cancellations: if you cancel your subscription within the specified refund period, as outlined in our terms of service. Service Interruptions: if our services are unavailable or interrupted for an extended period due to technical issues beyond our control. Dissatisfaction: if you are unsatisfied with our services and have encountered significant issues or limitations that prevent you from using our services as intended.
- Refund Request Process:
To request a refund, you must contact our customer support team within the applicable refund timeframe and provide detailed information about your request. Refund requests will be reviewed on a case-by-case basis, and eligibility for a refund will be determined at our discretion.
- Refund Methods:
Refunds will be issued using the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be processed and reflected in your account.
- Non-Refundable Items:
Some products or services may be non-refundable, such as one-time purchases, digital downloads, or services that have been used or accessed.
- Contact Us:
If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact us at contact@tivimate.vip.
- Changes to This Policy:
We reserve the right to update or modify this refund policy at any time. Any changes will take effect immediately upon the posting of the updated refund policy on our website.
By using our website or services, you agree to the terms of this refund policy.
